Shipping policy

This Shipping Policy applies to orders placed on sdichemicals.com for purchases of chemical products and ingredients. By placing an order, you agree to the terms below.

  1. Where We Ship

    We currently ship to addresses within the United States. Some products may have shipping restrictions based on regulations, carrier policies, or destination requirements.

  2. Processing & Dispatch Time

    Order processing is typically 1–2 business days after payment is confirmed (or after credit terms are approved, if applicable). Business days exclude weekends and U.S. federal holidays.

    If a product is temporarily unavailable/backordered, we will notify you with an estimated ship date and options (wait, substitute if applicable, or cancel).

    You will receive shipment confirmation and tracking information when available.

  3. Shipping Methods

    A) Parcel (Small Package)

    Used for smaller shipments where permitted by carrier requirements. Tracking is provided when available.

           B) LTL Freight (Pallet / 1 MT and other palletized shipments)

Used for pallet deliveries and heavier orders. LTL deliveries are curbside/dock delivery unless additional services are selected/quoted.

          C) Full Truckload (FTL) / Special Arrangements

For large domestic shipments requiring a dedicated truck, SDI will quote case-by-case.

  1. Freight Quotes (Pallet & Bulk)

    For pallet and bulk orders, shipping costs depend on the delivery ZIP code, number of pallets (or total weight), shipment dimensions, delivery location type, accessorial services, and required delivery timeline.

    To request a freight quote, contact us at sales@sdichemicals.com and include: delivery ZIP, number of pallets or total weight, business vs residential delivery, whether you need liftgate/appointment/limited access delivery, and your desired delivery window (ASAP or by a certain date).

  2. Delivery Appointments & Accessorial Fees (LTL)

    Some deliveries require extra carrier services (“accessorials”). These may add cost and can be billed at checkout (if selected/quoted) or after shipment if charged by the carrier due to missing or incorrect delivery details.

    Common accessorials include liftgate service, appointment delivery, residential delivery, limited access locations (schools, construction sites, farms, storage units, ports, military bases, etc.), and inside delivery (generally not provided unless explicitly quoted).

    Customer responsibility: You must disclose accessorial needs before shipment. If not disclosed, you are responsible for any carrier reclassification or additional charges.

  3. Receiving the Shipment (IMPORTANT)

    Inspect the shipment before signing the delivery receipt. If you see visible damage, tampering, wet cartons, crushed cases, or missing items, you must note this clearly on the delivery receipt (POD/BOL) before signing (examples: “2 cases crushed”, “wrap torn”, “pallet broken”).

    Take photos of the pallet(s) as delivered, damage close-ups, and shipping labels, and keep all packaging.

Concealed damage: If damage is discovered after delivery, notify us within 48 hours of delivery with photos and details. Carriers may deny claims if notifications are late or documentation is incomplete.

  1. Title, Risk of Loss, and Claims

    Unless otherwise agreed in writing, risk of loss transfers upon delivery and signature at destination for freight shipments, and upon delivery to the destination address for parcel shipments.

    If SDI arranges shipping, we will assist with carrier claims when applicable. Customers must cooperate with documentation requests, retain all packaging and damaged goods until claim resolution, and reimbursement is subject to carrier approval and claim outcome.

  2. Incorrect Address / Delivery Failure

    If an order is shipped to an address provided by the customer and the address is incorrect or incomplete, the consignee is unavailable/refuses delivery, or delivery cannot be completed due to site restrictions not disclosed in advance, then the customer is responsible for re-delivery charges, storage/terminal fees, return shipping (if returned), and any additional carrier charges.

  3. Shipping Costs & Taxes

    Shipping charges (and any applicable taxes) are shown at checkout for eligible orders. For freight/RFQ shipments, shipping costs are provided in the quote and may be invoiced separately.

  4. International Shipping

    International shipping is not offered through checkout on the website at this time. For export inquiries (container programs), contact sales@sdichemicals.com.

  5. Contact

    200 S Andrews Ave Ste 603, Fort Lauderdale, FL 33301

    Email: sales@sdichemicals.com

    Phone: +1-888-533-3208

    Business hours: Mon–Fri, 9am–6pm

  6. Policy Updates

    We may update this Shipping Policy from time to time. The latest version will be posted on this page with the effective date above.