Refund policy
Refund & Return Policy
This policy applies to purchases made on sdichemicals.com.
Returns Summary
Returns are accepted within 30 days of delivery, subject to prior written authorization (RMA).
Products must be unopened, unused, and in original packaging.
Return shipping cost is the customer’s responsibility unless the return is due to our error.
Products must be unopened, unused, and in original packaging.
Due to the nature of chemical products, returns are reviewed on a case-by-case basis.
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General Policy (Chemical Products)
Due to the nature of chemical products and ingredients, all sales are final once delivered, except as specifically stated below. Returns are not accepted for any opened, partially used, tampered, or non-resalable products.
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Returns (Only with Prior Authorization)
Any return must be pre-approved in writing and requires an RMA (Return Merchandise Authorization) number. Unauthorized returns may be refused and returned to sender at the customer’s expense.
If a return is approved, the product must be:
• unopened and in original, intact packaging
• in resalable condition
• returned according to the instructions provided with the RMA
Return shipping is the customer’s responsibility unless the return is due to our error (incorrect item shipped).
Restocking fees may apply depending on the reason for return and product condition.
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Claims for Damage, Shortage, or Incorrect Product
Customer must inspect shipments upon arrival. If your shipment arrives damaged, short, or incorrect, you must notify us within 48 hours of delivery by emailing sales@sdichemicals.com.
To process a claim, include:
• order number and company name
• photos of the shipment as delivered (outer packaging/pallet), the damaged area, and shipping labels
• a clear description of the issue (damage/shortage/incorrect item)
• for freight deliveries: a copy/photo of the signed delivery receipt (POD/BOL)
For visible damage on freight deliveries, you must note the damage on the delivery receipt before signing (examples: “1 case crushed”, “wrap torn”, “pallet broken”). Failure to note visible damage at delivery may result in claim denial.
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Resolution Options
If your claim is approved, SDI Chemicals may, at its discretion:
• replace the affected product
• issue a refund or credit for the affected portion of the order
• arrange return of the affected product (if required)
SDI Chemicals is not responsible for delays or damages caused by customer handling after delivery.
Refunds, if approved, will be issued to the original payment method or as a business credit.
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Refused Delivery / Failed Delivery / Incorrect Address
If delivery is refused or cannot be completed due to reasons beyond our control (including incorrect/incomplete address, consignee unavailable, or undisclosed delivery restrictions), the customer is responsible for:
• re-delivery charges
• storage or terminal fees
• return shipping (if returned)
• any carrier fees billed to SDI Chemicals
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Non-Returnable Items
The following are non-returnable:
• opened, partially used, or tampered products
• products without original packaging
• products stored or handled improperly after delivery
• freight / bulk shipments (pallet or container), unless otherwise agreed in writing
• special-order items unless otherwise agreed in writing
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Chargebacks
If you have an issue with an order, please contact us first at sales@sdichemicals.com. Initiating a chargeback without providing the required claim documentation may delay resolution.
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Contact
SDI Chemicals (operated by SDI Group LLC)
200 S Andrews Ave Ste 603
Fort Lauderdale, FL 33301
United States
Email: sales@sdichemicals.com
Phone: +1 (888) 533-3208
Business hours: Mon–Fri, 9am–6pm